On Wednesday, May 7th, 2014 SMCCD will be switching to alternate service to filter spam, viruses, and other unsolicited and dangerous email from employee accounts. This service is part of Office 365 called Exchange Online Protection or EOP. The functionality is very similar to the PureMessage protection we have had for many years.
In general, suspicious messages will be automatically intercepted by EOP. Messages containing harmful content such as viruses will be deleted permanently, while email with potentially untrustworthy content such as spam and phishing will be moved to a safe quarantine space.
If you have been sent any suspicious email within the last 24 hours you will be sent a daily quarantine digest email from email@example.com with the subject line “Spam Notification: x New Messages”. The digest email contains a list of suspicious emails received, and options to manage these messages.
- To move a quarantined email to your inbox click the Release to Inbox link.
- To classify a sender as trustworthy and move their quarantined email to your inbox click the Report as Not Junk link.
- To delete emails from quarantine take no action and they will be deleted automatically in 15 days.
Note that messages will remain in quarantine for 15 days before they are deleted permanently.
Below is a sample quarantine message. If your quarantine message ends up in your Junk E-mail folder you will need to move it to your “inbox” to view the graphics and enable the links. By right-clicking on the message and selecting “Not Junk”, future quarantine messages will go to your Inbox.
When EOP is unclear if a message is safe or a potential threat it will be placed in your Junk E-mail folder. You should check your junk folder regularly to see if any messages you want have been intercepted. By right-clicking on the message and selecting “Not Junk”, future quarantine messages from the same sender will go to your Inbox.
If you have any questions about Exchange Online Protection please contact the ITS Helpdesk by placing an IT Service Request at http:/www.smccd.edu/accounts/portal/ or by calling x6543.