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Need help?

Are you having problems logging in?

 

YES NO

 

 

 

 

 

 

 

 

 

 

 

 

 

Follow the exact steps from the video below -

If you cannot see the video, go to the direct video link.

 

Having Login Issues?

Opening Incognito Windows in Browsers

Often students will have issues opening Canvas in a browser.  The best way to avoid those issues is by running in an Incognito window.

 

If you do not have Google Chrome or Mozilla Firefox, you can download the latest versions (free) here:

http://browsehappy.com/

 

Chrome

Click on the hamburger menu on the upper right:

Showing how to open a new incognito window in Chrome browser

Then click on New incognito window.

You can also use the shortcut Ctrl+Shift+N while in Chrome and an incognito window will open.

You can tell you’re in an incognito window because a hat appears on the upper left of the window:

A guy with a hat and sun glasses like an inspector

You can open a link by right-clicking it and choosing Open in incognito window.

You can clear your cache by using the shortcut Ctrl+Shift+Del

FireFox

Click on the hamburger menu on the upper right:

Showing how to open a new private window in Firefox browser

 

Then click on New Private Window.

You know you’re in a Private window because a purple mask appears in the upper right:

A purple background white mask at upper right of the browser indicating a private window for Firefox browser.

You can also use the shortcut Ctrl-Shift+P to open a private window while in FireFox.

You can clear your cache by using the shortcut Ctrl+Shift+Del

 

Internet Explorer 10 and up

Click on Tools then InPrivate browsing:

Showing how to open a new InPrivate window in Internet Explorer browser

 

A new window will open.

You know you’re in an InPrivate browser window because a blue box  that says InPrivate is displayed to the left of the url: 

 

InPrivate Window indicator at the Internet Explorer upper left corner

You can also open an InPrivate browser window by using the shortcut Ctrl+Shift+P while in Internet Explorer.

You can clear your cache by using the shortcut Ctrl+Shift+Del

 

 

My issue is not related to log in

 

Contact online support and open a ticket.