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Student email password reset FAQs

 

  1. I forgot my Student ID (G-number).
  2. I forgot both my Student ID (G-number) and email address.

  3. How do I update my mobile phone number?

  4. I am getting “Could not find the user with provided information. Please try again” error message.

  5. I am at the “Enter the verification code sent to your phone” screen but I do not a receive SMS.

  6. I cannot click Submit button at New Password page.

  7. What do I do if I cannot change my mobile phone number through WebSMART?

 

  1. I forgot my Student ID (G-number).

    You can use your email address to reset your password.

     
  2. I forgot both my Student ID (G-number) and email address.

    You can reset with your last term received with a grade information here.
  3. How do I update my mobile phone number?

     Follow this how to update your mobile phone number in WebSMART guide

  4. I am getting “Could not find the user with provided information. Please try again” error message.

     

    You receive this error message because –

    1. Your information provided was incorrect (or)
    2. You might have changed your mobile phone number and have not updated in WebSMART. Follow this how to update your mobile phone number in WebSMART guide.
  5. I am at the “Enter the verification code sent to your phone” screen but I do not a receive SMS.

    Please allow the system at least 5 minutes to verify and send you a verification code. If you do not receive a verification code after 5 minutes, you may click “Resend Code” link to resend a new verification code.
  6. I cannot click Submit button at New Password page.

     

    A new password must be at least 8 characters long and both new and confirm password fields should be matched. If everything is correct, the submit button should be able to click.

  7. What do I do if I cannot change my mobile phone number through WebSMART?

     

    You should contact your college’s Admission and Record office to update your cell phone number.