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What is AlertMe?
AlertMe is Cañada College, College of San Mateo and Skyline College’s Mass Notification System to send important campus and safety information by Email, SMS, Voice Call and in the AlertMe mobile application, and this is where you can download it.
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How is AlertMe utilized on campus?
Cañada College, College of San Mateo and Skyline College use AlertMe to distribute safety related messages such as campus closures and extreme weather hazards. Messages may come via email, text or phone call, as well as Push Notifications to the AlertMe mobile application available to all SMCCD Employees, Students and Community Members.
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How do I sign up?
All Employees and Students will automatically be added to the relevant notifications groups as indicated by information provided in Websmart. Community groups who are not a student or employee but want to receive SMCCD community events, such as traffic notifications or campus closures, can visit [SMCCD REGROUP EMBED URL] or by texting ‘join smccdemergency’ to 30890.
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Do I have to be a student to sign up?
Certain information will only be made available to students and employees as it pertains to SMCCD, but community members can subscribe to notifications for events, traffic or potentially dangerous environments on campus that may affect the surrounding community (assault, active threat, prisoners, etc.).
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I attend more than one campus; do I have to sign up more than once?
You will be automatically subscribed to the relevant groups if you are registered for the current term. You can manage your subscription at smccd.regroup.com.
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How do I unsubscribe?
A recipient can use standard commands such as STOP or LEAVE to remove themselves from Text and Voice notifications, as well as using links provided in email footers. For mobile notification preferences, please use AlertMe to configure desired communication events. IT IS STRONGLY encouraged that Students and Employees do not unsubscribe from Emergency Channel test messages, as these may be used to deliver life-saving information.
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How is the AlertMe Program managed?
The Office of Emergency Management and Web Services jointly manage the SMCCD partnership with Regroup Mass Notification. Web Services ensures the contacts are maintained in the Regroup database, and the Office of Emergency Management is responsible for equipping Authorized Senders of Emergency Content. Primary Notifications will be delivered by the Department of Public Safety.
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Does it cost anything to subscribe to AlertMe?
It does not cost anything to receive emergency notifications from AlertMe Mass Notification. The Mobile Application AlertMe is free and available on Android and iOS at onelink.to/alertme.
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How long does it take for messages to be received during an emergency?
Messages should be received in less than a few minutes one minute from origination.
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Will I still receive emergency notifications if I am no longer a student or employee?
SMCCD’s Banner Program will sync our enrollment and employee lists every night. Once you are enrolled or employed you will be automatically added, and once you are no longer enrolled or employed you will be automatically removed.
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Will I receive SPAM messages through AlertMe?
There will absolutely be no SPAM messages. AlertMe does not provide data with 3rd parties, and SMCCD will only send emergency and routine campus notifications based on the preferences you set in the AlertMe Mobile Application.
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What kinds of messages will I receive?
AlertMe will be primarily used for emergency notification such as hazardous materials spills, or an active assailant. However, the alert system will also notify recipients of power outages and campus closures due to inclement weather. The system will also function for non-emergency events such as registration deadlines, and college events. It is possible to be removed from routine messaging while still enrolled for emergency notifications. Please use the AlertMe mobile application(onelink.to/alertme) to define your contact preferences; it is strongly encouraged you do not unsubscribe from emergency tests, as life saving information may be delivered to this group.
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If I am new to the college do I need to create an account for myself?
There is no need to self-enroll, as all employees and students should be automatically enrolled. If you have not received an Emergency Test notification from SMCCD, please download the AlertMe Mobile Application to set or change your contact preferences. If this does not allow you to configure your desired contact preferences, please contact Web Services or support@regroup.com.
