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Frequently Asked Questions

Student Email

  1. How do I view or reset my password?
  2. What is my new email address?
  3. What if I forgot my WebSMART ID?
  4. Can I change my email username?
  5. Can I forward email from this account to another email account?
  6. Which browsers can I use with my.smccd Google Apps?
  7. Why doesn't my.smccd Google Apps account have the same applications as my personal Gmail account?
  8. What if I want to use a Google program that is not offered through my.smccd?
  9. What are the policies that apply to my.smccd Google Apps account?
  10. Can I opt out of my.smccd Google Apps?
  11. Why do I need so many passwords?
  12. How do I change my passwords?
  13. What is Gmail?
  14. Can I use other email programs, or clients, to access my Google Apps at my.smccd email?
  15. How will I control spam?
  16. How do I share documents with students or others who have my.smccd Google Apps accounts?
  17. How come I can't see the Quick Contacts (chat) box in the left sidebar?

Student Email

  1. How do I view or reset my password?

    You can easily reset (and view) your password using WebSMART

    1. Login to WebSMART (https://websmart.smccd.edu)
    2. Select the "Student Email" link
    3. Click the "reset password" button

    A new password will be automatically generated for you.

    If you prefer to create your own password, you can do so in the Google email interface as follows:

    1. Login to your email account: http://mail.my.smccd.edu
    2. Click "Settings" in the upper right hand corner
    3. Select the "accounts" tab
    4. Click the "change password" link

    Step by step instruction including screenshots are available here: http://my.smccd.edu/PDF/mySmccd_ResetPassword.pdf  

    Please make sure your Pop-up is set to "allow" for the http://my.smccd.edu and http://mail.my.smccd.edu websites

  2. What is my new email address?

    You can view your email and password in WebSMART.

    1. Login to WebSMART (https://websmart.smccd.edu.edu)
    2. Select the "My.Smccd.edu" link. (Located at the bottom left corner of the page)
  3. What if I forgot my WebSMART ID?

    Visit your Admissions and Records Office

  4. Can I change my email username?

    Usernames are generated automatically and cannot be changed.

  5. Can I forward email from this account to another email account?

    Yes, you can forward email from your my.smccd email account to any other email account. You will need to login once and it takes about two minutes to complete.

    For more information about email forwarding, see the Email Forwarding tutorial.

  6. Which browsers can I use with my.smccd Google Apps?

    Google recommends that ou can access Gmail on your computer through Chrome, Firefox, Internet

    Explorer, and Safari. On a mobile device, make sure your browser meets these minimum requirements.

  7. Why doesn't my.smccd Google Apps account have the same applications as my personal Gmail account?

    Your my.smccd Google Apps account is part of a software suite called Google Apps for Education, which Google offers to educational institutions and non-profit organizations. Google decides which services to include in the Google Apps for Education software suite.

  8. What if I want to use a Google program that is not offered through my.smccd?

    If you wish to use a Google program that is not included in my.smccd Google Apps, such as Blogger or Google Groups, you can use your personal Gmail account. If you do not have a personal Gmail account, you can sign up for one at www.google.com.

  9. What are the policies that apply to my.smccd Google Apps account?

    Your my.smccd account is subject to District Rules & Regulations, as well as policies listed in your college student handbook, and our District web policy. Your my.smccd Google Apps account is also subject to Google's terms of service and privacy policies.

  10. Can I opt out of my.smccd Google Apps?

    You are free to stop using your my.smccd account whenever you wish.

    If you no longer wish to receive your college email in your my.smccd email account, you will need to forward your email to another account.

    For more information about email forwarding, see the Email Forwarding   tutorial.

  11. Why do I need so many passwords?

    Currently students have separate passwords for WebSMART, WebACCESS, eCollege and my.smccd Google Apps. We are looking into solutions to consolidate these systems into one login.

  12. How do I change my passwords?

    You can easily reset your password using WebSMART

    1. Login to WebSMART (https://websmart.smccd.edu)
    2. Click on the "Student" tab
    3. Select the "Email Address" link
    4. Click the "reset password" button

    A new password will be automatically generated for you.

    If you prefer to create your own password you can do that in the google email interface by:

    1. Login to your email: http://mail.my.smccd.edu
    2. Click "Settings" in the upper right hand coorner
    3. Select the "Accounts" tabs
    4. Click the "change password" link

    Step by step instruction including screenshots are available here: http://my.smccd.edu/PDF/mySmccd_ResetPassword.pdf  

  13. What is Gmail?

    Gmail is Google's email program. Gmail provides more than 7 gigabytes of storage and contains features such as integrated chat and phishing protection. For more information, see Google's Gmail information page.

  14. Can I use other email programs, or clients, to access my Google Apps at my.smccd email?

    Yes, you can access your my.smccd email account using POP, IMAP, and mobile email programs. When configuring your email program, write your username in the following format: username@my.smccd.edu and use your Google password. Once you have configured your email program, you will send and receive email using your @my.smccd address. See the "Access Choices" section on the Google Email help link below.

    Google Email Help (POP/IMAP/Mobile email programs)

  15. How will I control spam?

    Your new my.smccd email account will be protected from spam by Google's antispam software.

  16. How do I share documents with students or others who have my.smccd Google Apps accounts?

    You can share documents with anyone who has a Gmail account by listing the person's Gmail address in the Share This Document screen. If you enter an email address of someone without a Gmail account in the Share This Document screen, that person will receive an invitation to create a Gmail account.

  17. How come I can't see the Quick Contacts (chat) box in the left sidebar?

    Google recommends that you use Internet Explorer 7 or Firefox 2 in order to access the latest Google features. For more information on the web browsers that Google supports, see the Google website.

    Note: Using Safari to access your my.smccd Google Apps account will create minor issues. For example, when you log into your my.smccd email account, you won't see the Quick Contacts (chat) box in the left sidebar. If you have a Mac, using the latest version of Firefox will allow you to see the Quick Contacts box in the left sidebar of Google Apps gmail pages. This display issue only affects Google Apps for Education accounts and not standard Gmail accounts. Google releases features for its commercial Gmail system before it releases features for Google Apps for Education. Google does not provide a list of the different features available in standard accounts and Google Apps for Education.