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Student Email Password Recovery

 

  1. Forgot my email password (reset via WebSmart)
  2. Forgot my email password (reset via SMS)
  3. Forgot my email username
  4. FAQs

 

  1. Forgot my email password (reset via WebSmart)

    1. Login to WebSMART: https://websmart.smccd.edu/
      • Enter your User ID (your G#) and your PIN.
      • Click "Login".

      example



    2. Click on the “My.Smccd.edu Email” link at bottom below “My Profile”.
      example



    3. Click the “Reset Password” button to generate a new password.
      • Copy or write down your new default password.

      example



    4. Go to http://mail.my/smccd.edu and sign into your email account.
      • Follow on screen instructions.

      example


    Optional: We recommend you change your default password.

    1. To change your default password:
      • Click on the Settings icon example in the top right of your inbox.
      • Click on "Settings" in the drop-down menu.

    2. Click the "Accounts" tab on the settings page.
      example

    3. Click the "Google Account settings" link.
      example

    4. Click the "Sign-in & Security link.

      example


    5. Select "Password" link
      • Type your chosen new password in the "New password" box.
      • Type the chosen new password again in the "Confirm new password" box.
      • Click the "Save Password" button.

      example

    6. Create a secure password.
      • Use punctuation marks, numbers, Capital and lowercase letters.
      • Click the "Password strength" link for more information.





  2. Forgot my email password (reset via SMS)

    1.Go to https://reset.smccd.edu and enter the required information

    1. Student ID G number (OR) a student email address: @my.smccd.edu
    2. Date of Birth
    3. Registered Mobile/Cell Phone number in WebSmart contact information
    4. reCaptcha to prove that you are not a robot

    A form for required information to reset the student email password

     

    2. Check the verification code on your mobile/cell phone

    If the information provided is correct, you will shortly receive a text message to your mobile phone with 5 digits Verification Code.

    1. The verification code is only valid for 10 minutes
    2. If you have not received the verification code within 5 minutes, you can click the “Resend code” link to get a new code send to you again.

    A verification text message mobile screen shot

     

    3. Enter the verification code

     A form to enter Verification Code to submit to reset the student email password

     

    4. Enter a new password

    After you verify with the verification code, you will get to the page for entering a new password and confirm password

    1. The new password must be at least 8 characters long
    2. Must not contain any of these symbols –  \ ‘ “ <   (backslash, single quote, double quote, less than)
    3. You can't use a space at the beginning or end of your password, but spaces inside the password are fine.

    A form for new password for student email


    5. Password successfully changed

    After you submitted a valid password, you will get a successful message page with a login button linked to your email login page.

    Success message screen after password reset and login link to student email

  3. Forgot my email username

    1. Go to https://reset.smccd.edu/forgotid and enter the required information

    1. Last term awarded with any grade including "W"
    2. Date of Birth
    3. Registered Mobile/Cell Phone number in WebSmart contact information
    4. reCaptcha to prove that you are not a robot

    A form for required information to reset the student email password


     

    2. Check the verification code on your mobile/cell phone

    If the information provided is correct, you will shortly receive a text message to your mobile phone with 5 digits Verification Code and your username.

    1. The verification code only valid for 10 minutes
    2. If you have not received the verification code within 5 minutes, you can click the “Resend code” link to get a new code send to you again.

    A text message with verification code and username


     

    3. Enter the verification code

     A form to enter Verification Code to submit to reset the student email password


     

    4. Enter a new password

    After you verify with the verification code, you will get to the page for entering a new password and confirm password

    1. The new password must be at least 8 characters long
    2. Must not contain any of these symbols –  \ ‘ “ <   (backslash, single quote, double quote, less than)
    3. You can't use a space at the beginning or end of your password, but spaces inside the password are fine.

    A form for new password for student email


    5. Password successfully changed

    After you submitted a valid password, you will get a successful message page with a login button linked to your email login page.

    Success message screen after password reset and login link to student email

  4. FAQs

    Frequently Asked Questions