Frequently Asked Questions Q-1. Where can I find my username? Your Username and G-number are sent along with the Welcome email to your personal email address. If you could not find the Welcome email, visit Forgot Username page. Q-2. I do not know my password. How can I reset? You can reset it by clicking the Forgot Password link on the mySMCCD portal login page. For more information, visit Reset Password tutorial page. Q-3. I don't have a student email yet. Can I still log in? Yes, you can log in before you receive a student email (@my.smccd.edu) account. The student email account is no longer needed to reset your password. Q-4. My Account is Locked, how do I unlock my account? You can unlock your account by resetting your password. A successful password reset will unlock your account. Q-5. How do I test the Zoom meeting audio and videos? To minimize difficulty when joining meetings, please use the Zoom Test on any device to be sure that your audio and video are working properly. Zoom Meeting Test Q-6. I want to learn more, where can I learn more about Zoom application usage? Here are Zoom Video Tutorials from Zoom.